Tuesday, August 7, 2007

Outsourcing is not as easy with SLA's and metrics

Information technology enabled services (ITES) or BPO has enabled India, Philippines and other developing markets to grow and provide badly needed jobs in those markets. I used to consult in the outsourcing industry as a consultant for Cap Gemini. Entrepreneurs attempting to get into BPO need to be aware that it is extremely difficult to get and sometimes maintain a contract. Service line agreements (SLA's) are loaded with penalties and metrics that many Indian companies avoid bidding for the RFP.

Outsourcing is quite a mature industry now, four years ago when I was consulting margins were high. Four years later corporations are getting smarter by putting more metrics and clauses into contracts to protect themselves.

I urge anyone reading this post to go and learn more about outsourcing if they are trying to become a provider of ITES in Africa.

Neo IT
Outsoucing Law
Outsourcing Center
Outsourcing Central

If you have any direct questions about BPO you can email me at nas146 AT yahoo DOT com.

Nubian Cheetah

1 comment:

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