Tuesday, August 7, 2007

Outsourcing is not as easy with SLA's and metrics

Information technology enabled services (ITES) or BPO has enabled India, Philippines and other developing markets to grow and provide badly needed jobs in those markets. I used to consult in the outsourcing industry as a consultant for Cap Gemini. Entrepreneurs attempting to get into BPO need to be aware that it is extremely difficult to get and sometimes maintain a contract. Service line agreements (SLA's) are loaded with penalties and metrics that many Indian companies avoid bidding for the RFP.

Outsourcing is quite a mature industry now, four years ago when I was consulting margins were high. Four years later corporations are getting smarter by putting more metrics and clauses into contracts to protect themselves.

I urge anyone reading this post to go and learn more about outsourcing if they are trying to become a provider of ITES in Africa.

Neo IT
Outsoucing Law
Outsourcing Center
Outsourcing Central

If you have any direct questions about BPO you can email me at nas146 AT yahoo DOT com.

Nubian Cheetah

1 comment:

  1. Interactive Web Resources is an outsourcing company focused on serving the needs of Small Medium & Large size Businesses in the U.K, Australia, U.S, Europe, Canada & English speaking countries.

    Interactive Web Resources as your outsourcing partner help's you to increase your profits, reduce business risk and create breakout value with new services and revenue streams.

    IT Out sourcing Is Our Business
    We are a Delhi based IT out sourcing company. Providing quality IT related services have been our focus ever since May 2004. From web site designing to web support, we deliver cost effective and reliable systems.There is no doubt that IT out sourcing is a most effective way to stretch your budget.

    Whether you need any type of IT related services we have what you need at prices you can afford At Interactive Web Resources, our goal is to provide you with courteous, expedient, professional service of the highest caliber. Browse our Web site for more information about Interactive Web Resources. At Interactive Web Resources, the customer always comes first. We serve you Better.

    Our Focus
    Our focus is to serve the most professionally managed Overseas companies / Leading IT Companies / MNC's and Any type of company, who demands IT related services of highest standard & wants to avail the same with a difference.

    We provide professional services in: -
    * Data Entry & Copy Writing
    * Web Designing & Web Promotions
    * Content Writing
    * Graphic Designing
    * E-Commerce Solutions
    * Web Support
    * 24/7 Live Support
    * You Name A Service & We Render It.

    Email: iweb02@gmail.com
    URL: http://www.iwebresources.com


You are welcomed to leave a message!

Related Posts Plugin for WordPress, Blogger...