Thursday, February 28, 2008

BPO in Ghana - An African success story

Business Process Outsourcing is an emerging industry in Africa. This film looks at the various issues and opportunities facing the BPO sector in Ghana through the lenses of three BPO operators.


  1. Please visit BPO news updates to get the news updates on BPO outsourcing industry.

  2. The BPOs in India face an enormous challenge in reducing attrition rate and this being a nascent industry needs to draw parallels.Before we proceed its important to understand the underlying reasons for high attrition rates, which are pretty steep and are around 40-50%. Currently it is about 35% in non-voice and 45% in voice call centers. About 80% of them look for better careers within the same industry.


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