Genesis Outsouring - African advisory BPO services

About Genesis BPO

- We provide simple and quick access to the African Markets for BPO services- We develop feasibility studies for suitability of Offshore BPO in Africa- We assist in BPO vendor selection based on location, infrastructure, technology, HR (recruiting and training) and process assessment.

ICT and the BPO Industry in Kenya

Business Process Outsourcing is an emerging industry in Africa. This film looks at the various issues and opportunities facing the BPO sector in Kenya from the perspectives of one of Kenya's BPO CEO and three young women entrepreneurs who created a BPO start-up. A pressing challenge affecting the competitiveness of Africa's BPO companies is the cost of high speed connectivity.

The World Bank's US$424 million Regional Communications Infrastructure Program (RCIP) aims to address this issue by extending access to affordable high speed connectivity to as many as 25 countries in Eastern and Southern Africa.

exZeed BPO - Accra, Ghana

exZeed is a BPO provider based in Accra, Ghana. They provide the following services:

INBOUND SERVICES
o Help Desk
o Order Taking
o Faxed & Mail-In Orders
o Directory Assistance Service (DAS)

OUTBOUND SERVICES
o Marketing & Sales
o Surveys
o Market Research
o Customer Service

India losing it's competitve advantage of Outsourcing?

I wrote earlier this year about the global outsourcing market and Africa's potential to grab some market share. Business Week magazine says the fallen dollar and the higher wages in India are hurting some Indian vendors. No one can do anything to stop the fallen dollar. The fact is, the US dollar needs to fall further to bridge the trade deficit if faces.

This is an opportune time for African IT vendors to partner with Indian IT firms who have experience to bring jobs and contracts to Africa.


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e.services - BPO vendor in Ghana

E.services is a BPO provider in Accra, Ghana.

They provide:

e.Services is a provider of premium outsourcing solutions that can transform your customer contact and back office services into a sustainable, competitive advantage. We recognize that your customer relationships are your company’s greatest asset. Our unwavering customer focus, superior technology, and commitment to operational excellence set us apart.

e.Services customer contact solutions feature:

• Process discipline
• Customer insight-driven
• Innovative technology
• Global alliance-based resources
• Results-focused
• Multi-industry expertise

BPO in Ghana - An African success story

Business Process Outsourcing is an emerging industry in Africa. This film looks at the various issues and opportunities facing the BPO sector in Ghana through the lenses of three BPO operators.